Request account or contact-data deletion

1. Send your request

Email [email protected] with a subject such as “Deletion request”. Say whether you want help with a Slice account, previous contact messages, or local data on a device. You can ask for deletion without installing Slice, signing in, having a receipt or proving an account exists just to submit the enquiry.

If possible, write from the email address associated with the relevant account or correspondence and give a brief description of what you want removed. Do not include an M-PESA PIN, one-time code, password, full transaction receipt or identity-document image in your initial request.

2. Proportionate verification and response

We handle requests manually. Before disclosing or changing personal data, we may ask you to verify control of the relevant account or correspondence using information proportionate to the risk. If you cannot use the original address, explain that so an appropriate alternative can be considered.

We will clarify scope and explain the outcome, any lawful exception and any further action you need to take, within applicable legal requirements. Sending a request does not itself delete data, confirm account ownership or immediately erase every copy. We will never ask for your M-PESA PIN, one-time code or remote access.

3. Account-linked and contact records

For an account request, identify the account-linked information that may be held by Slice so it can be located and considered for deletion. For contact-data requests, identify the correspondence. Do not assume that deleting one installation deletes any linked cloud information, or that a cloud request clears an offline phone.

Where records must be kept for a legal duty, a dispute or the establishment, exercise or defence of legal claims, we will explain the applicable reason and limit retained data to what is needed.

4. Your device, exports and other providers

For local Android data you control, use Android Settings → Apps → Slice → Storage → Clear storage, or uninstall the app. Labels vary by phone. Consider whether you need your own records before removing them. These actions do not send a cloud deletion request.

An offline installation, exported files, screenshots, downloads and device backups may need separate action on devices or services you control. Copies already shared with someone else cannot be recalled by clearing Slice.

Slice cannot erase M-PESA transaction records or records independently held by Safaricom, your email provider or another service. Their retention duties and request routes are separate.

5. Help and your rights

If you need help with the request, use the same public email address; an existing app receipt or account is not a prerequisite for contacting us. You may also contact the ODPC directly about data-protection concerns. See the website privacy notice for the handling of your request correspondence.