Security help & reporting

1. Protect your payment credentials

Never send Slice your M-PESA PIN, password or one-time code. Authorise transfers only through the legitimate provider interface. Check the recipient, amount and fee every time, including every separate split.

Do not grant remote access or install a file because someone claims to be Slice support. Our support contact does not need control of your phone or your payment credentials.

2. Report a suspected issue

Email [email protected] with a subject such as “Security report”. Describe the affected website URL or app version if relevant, what happened, and safe steps to reproduce it. Use redacted screenshots or a minimal example without real users' data.

Do not access other people's accounts, download personal records, disrupt the service or continue an intrusive test to demonstrate a problem. Sending a report is not permission for unauthorised testing and does not imply a bounty or guaranteed response time.

3. If you suspect payment or account fraud

Stop interacting with the suspicious message or link. Use Safaricom's official channels for M-PESA or SIM problems promptly; use your email provider's official account-security help for a compromised mailbox. Slice cannot reverse a payment or secure an independent provider account.

For a Slice-related concern, contact us with a minimal description. Keep your own evidence secure and do not forward secrets or other people's private information.

4. Website security and privacy

This site uses static pages without login, payment forms, advertising or visitor analytics. Network delivery and security still involve provider processing as described in the website privacy notice.