Contact Slice

1. How to reach us

Email [email protected]. The company contact address is Scheme 305 Ngong, Nairobi, Kenya. No public phone support number is listed. We do not promise an instant response or a fixed support service level.

Slice is not listed on Google Play. This site is product information, not an app download or an app-store availability claim. Ask us about current Android availability; do not install a file from an untrusted message.

2. What to include

Describe the issue, what you expected and the steps leading to it. For an app question, a device model, Android version and Slice version can help if available, but you can contact us without them or without an account.

Remove personal information from screenshots. Do not send an M-PESA PIN, password, one-time code, full receipt or another person's contact details. If further information is genuinely needed, we will explain why.

3. Money sent to the wrong person or a provider issue

Slice cannot reverse, settle or authorise an M-PESA transfer. For money sent to the wrong recipient, charges, transaction status, SIM concerns or a suspected provider-account compromise, use Safaricom's official help channels promptly. Do not rely on an email to Slice for urgent payment action.

Confirm the recipient and current fee within M-PESA before each transfer. The fixed website examples do not override the provider's displayed charge.

4. Privacy and security help

Use this same email for a privacy or deletion request or a website security report, with a clear subject. You do not need an installed app or an existing account just to ask. Our website privacy notice explains the handling of correspondence; the deletion page gives practical request and device-cleanup steps.